Event Date(s): 08/08/1999 | Description: This is a repeat broadcast from MNBC-SE-19990805-0001. 14:30:00 MSNBC Special Edition anchored by Soledad O'Brien. 14:30:46 MSNBC's Chris Jansing reports on a team that rescues wild animals thathave been smuggled into the United States. Video of a tiger. Video of a monkey. Video of a bird. Video of various wild animals. Video of Amazonian turtles. Video of a bear in a cage. Video of a man holding a snake. Video of a monkey. Video of parrots. Video of wildlife being put on an airplane. Video of birds in a cage. Video of pythons in a pillow case. Video of natralist Eric Batzee showing animals to children. Video of Eric's sister Katiana showing animals to children. Video of Star Exploration Center. Video of children at the center in Los Angeles, California. Eric comments. Video of Eric holding a lizard. Eric comments. Video of lizards smuggled in crates. Video of animals at Heathrow airport in London, England. Interpol's Paul Andrews comments. Video of a village in Peru. Video of an animal in the village. Video of a snake. Video of people looking at a parrot. Video of a tiger. Video of animal body parts on the hood of a truck.(World Wildlife Fund). Video of authorities confiscating animals. Video of a monkey. World Wildlife Fund's Stewart Chapman comments. Video of smugglers being arrested. Assistant United States attorney general Lois Schiffer comments. Video of caged animals. Video of dead animals in crates. Video of tortoises. Video of lizards. Video of a woman putting aan animal in a tank. Video of animals in a recreated natural habitat. Eric Batzee comments on the chameleon. Video of a chameleon Video of a snake being put around a child's neck. Video of Eric Batzee teaching children. Video of Katiana Batzee holding a bird. Video of a girl touching the bird. Eric Batzee comments. Video of animals. 14:38:44 NBC's Lea Thompson reports on air conditioner repairman who take advantage of the customer. Blurry view of traffic moving along busy street in Phoenix, Arizona seen. Sun shining down on cactus seen. Monitors showing footage from hidden cameras seen. Sun shining down on palm tree seen as camera pans down to Donley Service Center expert technician Carl Bartoli servicing air conditioning unit. Close up of him turning nozzle on the unit seen. Bartoli crouches beside air conditioning unit as he checks freon level and camera pans up to the unit circulating. Bartoli says the unit doesn't need any freon. A van from an air conditioning repair company drives along road. Shots of air conditioning repairmen approaching house seen. Hidden camera clips of hand opening up blinds to look outside, of unseen woman opening door to repairman, of repairman from"Trustworthy Air" opening door to the air conditioning unit, of Trustworthy Air repairman servicing the unit, of unseen woman thanking that repairmen for his work and repairman leaving home. Hidden camera of serviceman from Accurate Energy Management at front door seen. Two technicians drop tools and freon pressurized bottle on ground near outdoor air conditioning unit, one places freon guage on top of unit. Close up slow motion of technician putting freon bottle on ground seen. Technician sits at kitchen table with woman posing as homeowner with supered conversation"Technician: ...and, uh, checked the refrigerant level and I added a little bit. One pound plus. It was pretty good." Technician sits at table with supered conversation"Homeowner: How much do I owe you again?","Technician: $44.59","Homeowner: Oh, OK. I thought it was $29.95.","Technician: $29.95, yes, and one pound plus of refrigerant.","Homeowner: Oh, so you -- OK -- so an extra $14 for the refrigerant." seen. Technician seperates invoice and hands bill to homeowner at table, picks up papers and leaves. Alaska Air technician gets out of van and walks. Overhead shot of technician hooking up freon guage in open door of outdoor unit seen. Technician stands in doorway and has supered conversation"Technician: Low for Freon. Some leak from the needle. I fix the needle, and I put between two pounds Freon. Homeowner and technician talk in doorway. Technician stands in doorway with supered conversation"Technician: $35 and $15: $50." seen. Homeowner talks to technician in doorway. Technician in door with supered conversation"Homeowner: Can you give me, like, a little estimate for that stuff?","Technician: For what estimate? For $35? For $35? If you called any company, it take $40. This is a special one month. It is very, very cheap. Technician carries tools quickly from back door through dining room. In dining room Alan's Air (ph) technician says it was a little bit low on Freon. Technician looks in open door of outdoor unit with guages hooked up and tools on top of unit. Second technician carries Freon bottle in box and drops it near unit and other technician working with guages. Two technicians chat near unit. Technicians chat, one puts foot on Freon box. Technician talks on cellular phone near unit. Technician picks up Freon, guages, and tools and walks away from unit. Technician stands at dining room table and looks at bill with supered conversation"Homeowner: How much Freon did it need?","Technician: A pound.","Homeowner: A pound?","Technician: Yeah." Unseen homeowner's hands write check, Technician stands at table with supered conversation"Technician: Yeah, the Freon was -- that was the difference in the charge. Freons expensive now." Panning close up shot revolves around roof outdoor air conditioning unit seen. Technician from unidentified company (logo on shirt digitally obscured) walks to door with guage in hand. Technician looks at thermostat on interior wall. Technician looks into fan on unit. Technician pulls up short pants as he walks out of shadow near unit (urinated on lawn). Alan's Air technician sits at dining room table with homeowner. Accurate Energy Management technician sits at table with homeowner and bill. Alan's Air technicians chat near unit. Precision Air And Heating technician closes tool box on truck and walks to door. Technician walks into dining room from back sliding door, unseen homeowner asks if everything was ok. Technician looks at thermostat. Technician removes door from electrical closet. Technician reaches into ac unit. Technician stands near dining room table with supered conversation"Technician: The switch that turns your unit on is burning." Rear shot of Technician with supered conversation"Homeowner: What do you mean its burning?" seen. Technician explains burning. Unidentified technician hoses down unit. Unidentified technician hoses down unit. A Dateline producer hoses down unit. Precision Air technician looks at coils through front of unit. Homeowner and technician sit at table with supered conversation"Technician: The cleaning lists at $155. products and labor both. Unidentified technician hoses down unit. Technician sits at table with bill with supered conversation"Technician: The switch listed is $145.50." seen. Homeowner looks into unit with Precision Air technician. Close up on wires in unit seen. Technician sits at table with supered conversation"Homeowner: But you think it should definitely be replaced?","Technician: Oh, yeah, Absolutely." seen. Precision Air technician applies cleaning solution to coils in blower unit in electrical closet. Technician hoses down ac unit. Technician sits at table and takes bill out of briefcase. Technician walks to truck and gets in. Bartoli looks at allegedly burning switch. Close up on screwdriver testing connections on switch. In interview Bartoli says there is nothing wrong with it whatsoever, the condition it is in it should be several years of good usage in it. Precision Air technician replaces switch on unit. Technician and partner talk to unseen homeowner in dining room, homeowner asks for switch and technician hands itto him seen. Close up on switch box with part number and specs, box rotates to show switch in box. Close up on switch seen. Precision Air technician carries tools, tank, and guages to truck. Slow motion of technician replacing switch seen. Slow motion of technician handing switch to unseen homeowner seen. Close up on switch seen. Slow motion Trustworthy technician walks from truck. Slow motion Alaska Air technician walks from truck. Slow motion of Alan's Air technicians chatting near unit with foot on Freon tank seen. Slow motion of Freon tank in Accurate Energy Management technician's hand near unit seen. Accurate Energy Management tech gives bill to homeowner at table seen. Alan's air tech stands in dining room and talks to unseen homeowner. Unidentified tech pulls up shorts. Precision Air tech walks away from truck. Close up on switch in homeowner's hands seen. 14:49:39 Thompson's package continues. Hands clip video camera film case shut with small monitor on table with camera seen. Panning shot of camcorders and monitors on table in hidden room seen. Carl Bartoli checks outdoor air conditioning unit at new hidden camera house this summer in Phoenix, Arizona. In interview Bartoli says the unit is in good condition. Low shot of Bartoli climbing into ceiling hatch into attic seen. Bartoli uses screwdriver to tighten wire connector in attic blower unit. Hidden camera of unseen female homeowner welcoming technician at front door seen. Technician puts tools and gauges next to outdoor unit. Technician squats near unit. Technician hoses down unit. Technician walks in house, points to thermostat with supered conversation"Technician: All right. Have you thought about putting a programmable thermostat on here?" seen. Technician points to thermostat and talks to homeowner. Technician stands near thermostat with supered conversation"Homeowner: How much does something like that cost?","Technician: Well, I can get a cheap one for about $85. Or you can get a Honeywell just like this one. It's $200. Technician puts cover back on thermostat. Unseen homeowner opens front door and another technician greets her. Two technicians in visors look at thermostat. Cash in unseen homeowner's hands seen. Homeowner talks with visored technician at dining room table. Visored technician sits at table with supered conversation"Technician: They're $105, but like I said, it's a lifetime guarantee. Another technician stands in kitchen with homeowner and writes on paper with supered conversation"Technician: The two year is $279 and the three-year is $369. And that's a pretty good deal. First technician who recommended new thermostat stands with homeowner near table with supered conversation"Technician: And if you need -- wanna get your carpet restretched,'cause I saw another thing right here..." seen. High Cool Refrigeration technician crawls to blower unit in attic. Technician fills out invoice at table with homeowner. Technician stands in dining room with supered conversation"Technician: That's one of the nicest jobs I've seen installed." Close up on turning fan through screen of ac unit seen. Alaska Air technician (same from last years stings above) walks to front door with supered conversation"Technician: You know, you're our neighbor." Alaska Air technician walks away from truck last year seen. Clip of technician in door from last year with supered conversation"Technician: And I put between two pounds Freon." seen. Alaska Air technician stands on porch with supered conversation"Technician: Everything very, very good, but you need two pounds Freon." and walks in yard seen. In yard technician with supered conversation"Technician: Just for my neighbor, $50. Clip of Alaska Air technician working on unit last year seen. Technician stands in doorway with homeowner last year. Technician in doorway with supered conversation"Technician: $35 and 15: $50" from last year seen. Technician waves to homeowner and walks to this year's unit. Close up on Freon guages with full readings seen. Close up on fan and screen of unit seen. Low shot of Alaska Air tech opening valves on Freon bottle near unit seen. Low shot of tech disconnecting tubes from unit and shutting Freon bottle valve seen. In interview Bartoli watches monitor of Alaska Air tech and says the system was proper when they first checked it, at most a few ounces may have been added. Tech in yard with supered conversation"Technician: Working like new, %100." seen. Low shot of tech disconnecting Freon tubes and gauge seen. Tech hoses down unit. Tech sprays fan through top screen of unit seen. Technician in dining room with supered conversation"Technician: Thank you, ma'am. Thank you too much." seen. Accurate Energy Management techs get out of truck in driveway, driver looks back at unseen hidden camera van. In clip from last year's sting tech puts Freon gauges on top of unit seen. Clip of tech at table with homeowner with supered conversation"Technician: I added a little bit. One pound plus. It was pretty good." from last year seen. Technician writes out bill at table with homeowner this year. Technician stands near table with supered conversation"Technician: He looked this way, looked suspicious. What's he doing there?" (hidden camera van) seen. Technician squats near unit, other technician adjusts something on exterior. Technician stands up from unit, turns and notices hidden camera and places straw hat over camera seen.